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Return and Refund Policy

Effective Date: Aug 1, 2024

At Tradeky Inc., we strive to ensure that you are satisfied with your purchase of our home goods products. If you are not completely satisfied with your purchase, our return and exchange policy is here to help.

Returns

1. Eligibility for Returns

Items must be returned within 30 days of the purchase date.

Items must be in their original condition, unused, and in the original packaging with all tags and labels attached.

Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Sale items

Gift cards

Perishable goods

Custom or personalized items

3. Return Process

To initiate a return:

1.Contact our customer service at Tradekyinc@gmail.com to request a Return Merchandise Authorization (RMA) number.

2.Once you receive the RMA number, securely package the item(s) and include the RMA number inside the package.

3.Ship the package to the following address:

Tradeky Inc.
Returns Department
8 the green suite B dover DE 19901

4. Return Shipping

You are responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

1. Eligibility for Exchanges

Items must be exchanged within 30 days of the purchase date.

Items must be in their original condition, unused, and in the original packaging with all tags and labels attached.

Proof of purchase (receipt or order confirmation) is required for all exchanges.

2. Exchange Process

To initiate an exchange:

1.Contact our customer service at Tradekyinc@gmail.com. to request an Exchange Authorization.

2.Once you receive the Exchange Authorization, securely package the item(s) and include the Exchange Authorization inside the package.

3.Ship the package to the following address:

Tradeky Inc.
Exchanges Department
8 the green suite B dover DE 19901

3. Exchange Shipping

You are responsible for paying for your own shipping costs for exchanging your item(s). Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your exchanged item.

4. Processing Exchanges

Once your exchange is received and inspected, we will notify you of the approval or rejection of your exchange.

If approved, we will send out the replacement item(s) as soon as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Tradekyinc@gmail.com. Provide your order number and a description of the issue. We will work with you to resolve the problem promptly, which may include providing a replacement or refund.

Contact Us

If you have any questions about our return and exchange policy, please contact us at:

Company Name: Tradeky Inc.
Address: 8 the green suite B dover DE 19901
Email: Tradekyinc@gmail.com

Thank you for shopping with Tradeky Inc. We value your business and aim to provide the best customer service.

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